National Business Development Manager

at  The Brick

WHO WE’RE LOOKING FOR

TGS is seeking a National Business Development Manager to lead our efforts to grow market share in our core businesses, expand into new customer segments and launch adjacent new services to provide customers with a comprehensive portfolio of in-home repair and maintenance solutions. The ideal candidate will have a broad background that includes traditional quota-carrying sales as well as more strategic business development (BD) experience. They will be comfortable flexing between hunting and farming styles of sales and BD as the opportunity dictates. The National Business Development Manager will report to the Senior Director, Trans Global Service. Edmonton or Toronto is the strongly preferred location for this role but highly qualified candidates in one of TGS’ other regional hubs (Vancouver, Calgary, Winnipeg, Montreal) may be considered. Candidates must be eligible to work in Canada.

Responsibilities:

• Drive TGS revenue growth from LFL Group retail banners through close collaboration with store leadership, commercial sales and marketing teams to drive high TGS service attach. Lead TGS’ retail pricing and promotion initiatives, collateral development, campaigns, training, sales contests and commercial project proposals.
• Expand TGS market share in direct-to-consumer appliance repair through close collaboration with marketing and eCommerce on paid & organic search optimization as well as direct marketing innovation.
• Cultivate strong relationships with key contacts within prospective external customer organizations.
• Grow TGS presence at relevant industry conferences and trade organizations.
• Manage the TGS sales funnel from prospect through lead to closed sales to win new 3rd party customers for TGS’ core appliance repair & maintenance, installation and assembly services.
• Work closely with TGS operational teams to ensure effective processes and training are in place to serve newly won customers profitably, efficiently and with high customer satisfaction. Provide post-launch support to TGS operations until new customers are integrated into business-as-usual processes.
• Perform competitive analysis to assess opportunities to grow core business market share through partnership with or acquisition of regional competitors.
• Complete competitive and industry analysis to identify attractive, adjacent new in-home service opportunities that build on LFL Group and TGS core competencies and assets. Develop financially feasible strategies to expand service offerings through organic internal expansion, partnership or acquisition.
• Lead negotiation on pricing and other contract terms as part of deal closing activities.
• Create forecasts, budgets and quarterly tactical plans to achieve TGS growth targets.
• Establish tracking mechanisms to monitor progress and outcomes of TGS’ business development efforts. Analyze data and metrics to deliver insights and continuous improvement opportunities.

Qualifications:

• 5+ year proven track record of B2B sales and/or business development success, ideally in a home service business context
• University degree in business or equivalent work experience required. An MBA would be an asset
• Strong written and verbal communication skills
• Excellent collaborator with internal stakeholders and prospective customers
• Consultative sales skills. Able to play both problem solver and problem finder roles.
• Possess a full toolbox of business analytics skills: competitive and industry intelligence, financial analysis, valuation, customer and internal Powerpoint presentation creation
• Comfortable with ambiguity and formulating an action plan for unstructured projects
• Excellent time management skills with the ability to juggle multiple concurrent initiatives
• Confident presenting to customer and internal executive audiences
• Experience in appliance repair is an asset
• Knowledge of online 2-sided home service marketplace businesses (e.g. TaskRabbit, Jiffy) an asset
• Bilingual English & French an asset
• Able to travel across Canada. Expect up to 30% travel.

Why The Brick?:

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

• Drive TGS revenue growth from LFL Group retail banners through close collaboration with store leadership, commercial sales and marketing teams to drive high TGS service attach. Lead TGS’ retail pricing and promotion initiatives, collateral development, campaigns, training, sales contests and commercial project proposals.
• Expand TGS market share in direct-to-consumer appliance repair through close collaboration with marketing and eCommerce on paid & organic search optimization as well as direct marketing innovation.
• Cultivate strong relationships with key contacts within prospective external customer organizations.
• Grow TGS presence at relevant industry conferences and trade organizations.
• Manage the TGS sales funnel from prospect through lead to closed sales to win new 3rd party customers for TGS’ core appliance repair & maintenance, installation and assembly services.
• Work closely with TGS operational teams to ensure effective processes and training are in place to serve newly won customers profitably, efficiently and with high customer satisfaction. Provide post-launch support to TGS operations until new customers are integrated into business-as-usual processes.
• Perform competitive analysis to assess opportunities to grow core business market share through partnership with or acquisition of regional competitors.
• Complete competitive and industry analysis to identify attractive, adjacent new in-home service opportunities that build on LFL Group and TGS core competencies and assets. Develop financially feasible strategies to expand service offerings through organic internal expansion, partnership or acquisition.
• Lead negotiation on pricing and other contract terms as part of deal closing activities.
• Create forecasts, budgets and quarterly tactical plans to achieve TGS growth targets.
• Establish tracking mechanisms to monitor progress and outcomes of TGS’ business development efforts. Analyze data and metrics to deliver insights and continuous improvement opportunities