National Customer Resolution Officer
at Veolia Environmental Services
Gosford NSW 2250, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 27 Sep, 2024 | Not Specified | 28 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
THE OPPORTUNITY
Veolia is looking for a National Customer Resolution Officer to join our team based in West Gosford, 2250. In this role you will use your excellent communication, problem solving skills and your empathy to resolve customer invoice disputes in a timely and satisfactory manner.
This is a great opportunity for anyone with a customer service background and skill for helping customers and resolving issues smoothly.
Responsibilities:
- Receive and investigate customer invoice disputes striving to provide appropriate resolutions and ensure customer satisfaction
- Analyse customer invoicing issues, identify root causes, and propose effective solutions to resolve problems promptly
- Communicate with customers via phone, email when required
- Collaborate with cross-functional teams, including Sales, Customer Service, Operations and Finance, to resolve Customer invoicing disputes.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Gosford NSW 2250, Australia
