NATIONAL CUSTOMER SERVICE ADMINISTRATOR - CANNING VALE

at  Beaumont Tiles

• Join the tile industry leader within the Bunnings/Wesfarmers group
• Work from home 1 day per week!
• Exclusive employee discounts

ABOUT US…

Beaumont Tiles is Australia’s biggest tiles and bathroom ware retailer with over 110 outlets Nationwide. An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware. Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector. www.tile.com.au

HOW TO APPLY…

If you are looking for the next step in your career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team, click ‘Apply’ now!

THE ROLE…

We are looking for a skilled Customer Service Administration Officer to join our Residential Sales team. Based in our state office in Canning Vale, you will serve as a point of contact for clients with queries about products, orders & deliveries and provide support for internal sales representatives.
Our ideal candidate is goal-oriented and has a deep knowledge and passion for providing outstanding client experience. If you have exceptional organisational skills and draw energy from being part of a dynamic team, we would like to meet you.

KEY RESPONSIBILITIES OF THE ROLE…

• Liaising directly with Builders over phone, email and face to face meetings
• Supporting the sales force with general administrative duties to help reach the team’s objectives
• Keep accurate client and job records
• Data entry and database maintenance
• Relationship management with both customers and suppliers
• Maintain internal team relationships
• Order management – maintaining accurate delivery dates and stock allocations
• Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
• Problem solving any on site issues that may arise and achieving timely resolutions

REQUIREMENTS OF THE ROLE…

• Be a customer service superstar!
• Have high-level organisational skills and the ability to manage a number of projects at the same time
• Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment
• Be confident, professional and have excellent interpersonal skills
• Have exceptional verbal and written communication skills
• Have strong problem-solving skills and a high level of initiative
• Be highly competent in Excel and other Microsoft suite products
• Previous experience in the building industry/ with building products is highly sought after but not essential