National Director, Client Services

at  Westpac

• Key people leadership opportunity focused on relationships and service
• Sydney or Melbourne based role, with hybrid work model available
• 12 month parental leave cover

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At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply . If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .

• Maintaining a highly engaged team of professionals with a high performance, team-based service delivery culture.
• Working multiple stakeholders across multiple areas of the bank to develop, lead, support, communicate and embed initiatives to drive best practice client service.
• Working with the Head of Client Services, and other state directors to establish, optimise and monitor reporting to proactively manage client service and associate performance.
• Diligent management of compliance practices, including but not limited to privacy, KYC due diligence, Advice types and AML requirements
• Establishing an ‘operating rhythm’ to drive focused execution with alignment to Private Wealth priorities, including digital transformation