National Intake Coordinator, National Operations Centre

at  GardaWorld

NATIONAL INTAKE COORDINATOR, NATIONAL OPERATIONS CENTRE

Reports to: Director, National Operations Centre
Purpose of Position
This position exists to ensure requests for services for national clients are processed and directed to the appropriate branch for service. The requests are to be processed in a timely manner to ensure a high quality of service is provided and maintained to the national clients.

REQUIRED SKILLS

The incumbent will require the following skill set.

• Operate and contribute to a positive work environment in a team environment
• Strong communication skills written and verbal.
• Strong organizational skills to ensure goals are met.
• Computer skills ability to use Microsoft office suite of programs with efficiency as well as e mail and efficiency in operation of the GTrack in order to create service tickets.
• Ability and willingness to cross train in other positions and functions (Dispatch, Scheduling) which operate within the operations centre.

Branch and/or Regional Goals at Point of Signing

• Retain, Improve and Development of existing clients and relationships
• Office Coordinator is responsible for maintaining current, accurate and detailed files for both clients and employees.
• The incumbent will review and participate in annual training on the following areas:

o Emergency Response Manual/Business Continuity Plan (ERM/BCP)
o Business (Quality) Management System (BMS)
o Satellite Branch Training
o Quality Training
o Occupational Health and Safety Training
o WHMIS Training.

Please refer the Job description for details