NATIONAL ORDER MANAGEMENT & AFTER SALES LEADER

at  Beaumont Tiles

LEAD, INSPIRE AND MOTIVATE YOUR TEAM AT BEAUMONT TILES!

• Lead and inspire a national team of 15 staff members
• WFH 1 Day Per week! Competitive salary package
• Free Onsite Parking

ABOUT US…

Beaumont Tiles is Australia’s biggest tiles and bathroom ware retailer with over 110 outlets Nationwide. An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware. Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector. www.tile.com.au

HOW TO APPLY…

If you are looking for the next step in your career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team, click ‘Apply’ now!

THE ROLE…

Reporting directly to the National Customer Service Manager, the National Order Management, Fulfillment, and After Sales Team Leader will play a pivotal role in leading a high-performing Customer Service team. The successful candidate will ensure the delivery of exceptional levels of customer satisfaction across our national customer base by overseeing accurate and timely order fulfilment and after-sales services.

Responsibilities include:

• Manage order management, fulfilment, and after-sales resources, both locally and overseas
• Lead the team in delivering a nationally consistent customer service capability, including product, installation, and other service solutions
• Maintain cost-effective and efficient order management, fulfilment, and after-sales functions within the customer service department
• Ensure reliable and timely customer information is provided
• Foster cross-functional relationships to support system and process execution.
• Lead a national approach to workload allocation and management.
• Drive positive outcomes by meeting performance objectives and KPIs

To be successful in this role you will possess:

• Knowledge of supply chain processes within the industry
• Understanding of order and stock management
• Commitment to delivering orders on time
• Excellent leadership, management, and operational planning skills
• Proficiency in administration and organisational skills
• Strong attention to detail and ability to work under pressure
• Effective communication skills, both verbal and written
• Technologically savvy with strong computer skills
• Ability to adapt to various situations and embrace change
• Innovative problem-solving skills and creative thinking
• Respectful, with high integrity and dedication to safet