National Service Desk Analyst

at  Southern Cross Austereo

EXPERIENCE WE’RE LOOKING FOR:

• Previous experience in a similar role (Telco or ISP experience highly desirable)
• Demonstrated commitment to exceptional customer service
• Experience with Windows OS/Apple OS, Active Directory, Office 365, MS Office suites, Citrix. Windows OS and Active Director are essential.
• Technical knowledge and practical experience with troubleshooting Mac and windows PCs, Citrix, desktop and mobile applications, cisco telephony administration.
• Solid understanding of LAN/WAN fundamentals, wireless & VPN technologies
• Exceptional knowledge of computer hardware (HP and Apple)
• Anti-Virus products and PC Security
• IITL certification (Highly Desirable)
• Able to work in rotational shifts, manage on-call outside office hours & weekends and when business demands.
• Excellent written and verbal communication skills

We are a values driven organisation - if you genuinely live and breathe our values, you’ll be a great addition to SCA.

• We’re Better Together
• People are our Power
• Always Curious
• We Push Doors Open
• Be Genuine

We’re on the hunt for an experienced Service Desk Support Analyst to join our IT Service Desk team based in Melbourne.
The Service Desk Support Analyst is responsible for diagnosing and triaging technology issues for SCA’s internal customers. Through this you will use your relevant expertise to resolve customer issues quickly and efficiently. The role requires you to be methodical in your approach as you critically analyse problems to advise the most appropriate course of action.
Importantly, our ideal candidate will be a natural ‘people person’ and will be able to rely on their friendly demeanour and ease of communication to clearly communicate technical solutions to our employees.