Navigator

at  Catholic Charities Fort Worth

ARE YOU THE NEXT NAVIGATOR?

• Bachelor’s degree in Social work or related field, required.
• 2 years of relevant work experience, preferred.
• Empathetic with strong active listening skills
• Proactive, thorough, and detail-oriented
• Must have reliable transportation
• Bi-lingual in English and Spanish strongly preferred.

SKILLS

Preferred

• Documentation
• Dependable
• Client Support

BE PROUD OF WHAT YOU DO:

You’ll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we’re growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

CORE RESPONSIBILITIES

• Assessment & Intake
• Client Engagement
• Resource Planning and Outreach
• Data Management & Reporting
• Case Management

WHAT WILL YOU BE DOING IN YOUR ROLE?

• Conduct intakes and assessments with the goal of connecting parishioners and community members to services and resources.
• Work with community partners and parishes to provide resources to clients.
• Build partnerships with area parishes and community partners with the goal of increasing services for people in the community and connecting clients to said services.
• Help clients connect with valuable resources by advocating with community partners and by providing strategic flexible financial assistance as appropriate.
• Refer clients into long-term services through our Working Family Services program and manage a caseload of clients.
• Facilitate office functions such as answering calls, receiving walk in clients, and being present with each individual client.
• Demonstrate excellent administrative, organizational, and professional skills that demonstrate your capability to manage multiple projects.
• Ensure professional delivery of service by assisting in scheduling appointments, making referrals to the case management team and other CCFW programs, and providing resource recommendations.
• Support the data and evaluative needs of our programs by ensuring proper documentation and data input is completed.
• Be efficient in using various software platforms at CCFW including Bloom, Salesforce, SharePoint, and Microsoft Office Suite.
• Be informed about community resources; maintain current knowledge of practices and issues around poverty and family self-sufficiency.
• Remain informed and updated on internal and external resources available to clients.
• Demonstrate a high level of professionalism when dealing with confidential/sensitive information.