NCCC Customer Service Consultant

at  Downer Group

Our Customer Service Consultants will work within flexible working arrangements. Full training and professional development opportunities.

We currently have 1 vacancy open and are looking for someone who can work:

• Day Shift, shifts Monday to Friday and up to 12.30 Saturday

As a key member of our growing team, you will be primarily responsible for:

• Managing customer enquiries and requests
• Accurate and detailed data entry into our Work Management System
• Managing competing priorities to ensure KPI’s are achieved
• Escalating any conflicts or difficult situations
• Perform administrative tasks

ABOUT US

Our Downer Facilities & Asset Services business provides end-to-end facilities management and asset lifecycle support services for Australia’s critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole of life costs of their assets and facilities .

• Managing customer enquiries and requests
• Accurate and detailed data entry into our Work Management System
• Managing competing priorities to ensure KPI’s are achieved
• Escalating any conflicts or difficult situations
• Perform administrative task