nCino Administrator

at  Coastal Community Credit Union

TOGETHER, LET’S DO GREAT THINGS!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a talented nCino Administrator, so if you’re passionate about configuration, support, maintenance, and improvements of the nCino platform to help drive efficiencies, we would like to hear from you!

WHAT’S THE ROLE?

Reporting to the AVP, Enterprise Applications, the nCino Administrator is responsible for executing the day-to-day configuration, support, maintenance, and improvement of the nCino platform. This role will work with key stakeholders to provide continuous improvement to both nCino and Salesforce platforms while aligning with Coastal’s strategic vision. This role will work with business partners to create opportunities and efficiencies utilizing this technology and workflows and is the advanced subject matter expert for the support team.

YOUR DUTIES WILL INCLUDE:

Systems Management

• Serve as primary system administrator for nCino application.
• Analyzes information from system, application, and user reports to determine the health of the nCino system.
• Develops nCino system management documentation, schedules, reports, solutions, and job aids.
• Manages administrative functions including account maintenance, creating reports, dashboards and workflows,
• System configuration, writing formulas and rules and completing other related routine tasks.

Systems Maintenance

• Assess, test, and implement new releases of nCino and Salesforce including a change management and communication plan.
• Applies nCino system and application updates, patches, and configuration changes.
• Maintain up to date data for systems, user accounts, profiles, properties, user licenses, personnel changes, and user access provisioning/de-provisioning.

Systems Development

• Collaborate with Business Analysts and clients to determine business functional and technical requirements and participate in application design, configuration, testing and deployment.
• Recommends solution for new features & functionality using nCino & Salesforce best practices.
• Develops customized solutions within nCino platform.

Solutions Support

• Acts as advanced nCino support for the support team.

• Works with and influences external software vendors and providers to develop products that meet identified objectives

  What are we looking for?

• College diploma or university degree in the field of computer science or related technical certifications and/or 3 years equivalent work experience

• Salesforce Administration experience: 3+ years
• nCino Administration experience: 3+ year
• nCino Administrator Certification
• Salesforce Administrator certification is preferred
• Experience in Agile and Scrum product development methodologies
• Loans Origination System Administration experience is an asset
• A minimum of 5 years’ experience in a Windows environment
• Knowledge of banking and insurance operations, end-user procedures and workflow, security and risk requirements
• Strong knowledge of System Operating principles, design, and components
• Proficiency in Microsoft suite of products