Negotation Senior Claims Consultant (00008500)

at  Auto General Insurance

KNOWLEDGE AND EXPERIENCE:

• Sound knowledge of the claims process
• Sharp eye for detail
• Well grounded negotiation and communication skills
• Able to deal effectively and confidently with conflict
• Effective time management capabilities
• Confidence in decision making
• Self motivated and able to work unsupervisedPrevious debt collection, paralegal or insurance claims experience will be highly regarded

ABOUT US:

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘ high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

OUR PERKS

• Location – This role is based at our North Lakes office - a convenient location close to local retail, restaurants, and other amenities.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
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  If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

THE ROLE:

Due to continued growth, we are looking for Settlement Consultants to join our Negotiating team based in North Lakes. We are looking for people who can achieve cost effective and quality claims handling, form a logical case and ensure a fair outcome is delivered on every claim. You will be responsible for managing a portfolio of Settlements files within the liability claims department, whilst achieving cost effective and quality claims handling through robust relationships with internal and external service providers.

KEY RESPONSIBILITIES:

• Manage a portfolio of Liability files
• Assess liability and recovery potential
• Negotiate with third parties and insurers.
• Careful preparation, attention to detail and sound judgement to assess liability
• Obtain a suitable and quick outcome through effective negotiationApplication of Insurance Contracts Act, Code of Practice and other regulatory authorities