Neighborhood Maintenance Call Center Representative

at  City of Phoenix

MINIMUM QUALIFICATIONS

• One year of experience in public contact activities relating to ordinance and regulation enforcement.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.For information regarding pre-screening and driving positions,
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PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• More than two years of experience communicating regulations, procedural, or policy information in a fast-paced customer service oriented environment.

• Communicating technical, procedural, or policy information to the public.
• Multi-tasking administrative duties while answering calls.
• Providing customer service in researching and resolving customer concerns.
• Proofing and auditing documents for accuracy.
• Dealing with difficult and/or irate customers in a customer service environment.
• Using Microsoft Word and Excel and a case management software application