.NET Support Analyst

at  Cognizant Technology Solutions

AT #COGNIZANT, WE HAVE AN IDEAL OPPORTUNITY FOR YOU TO BE PART OF ONE OF THE LARGEST COMPANIES IN THE DIGITAL INDUSTRY WORLDWIDE. A COMPANY WHERE WE LOOK FOR PEOPLE WHO CONTRIBUTE NEW IDEAS, EXPERIENCING A DYNAMIC AND GROWING ENVIRONMENT. AT COGNIZANT, WE PROMOTE AN INCLUSIVE CULTURE WHERE WE VALUE DIFFERENT PERSPECTIVES.

We are currently looking for a .NET Support Analyst to work for an insurance industry project.

NECESSARY SKILLS AND EXPERIENCE REQUIRED:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3 to 5 years of experience in application support, with a focus on the insurance or financial industry (preferred).
• Proven experience troubleshooting and resolving application incidents.
• Strong understanding of ITIL service management principles.
• Proficiency in ServiceNow for incident management.
• Working knowledge of SQL Server and ability to write basic queries.
• Experience with .NET development and debugging skills. (Desirable)
• Excellent analytical and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• A commitment to continuous learning and staying up-to-date with technology trends.
• English Level: Upper intermediate

WHAT YOU´LL DO

You´ll be in charge of helping one of the insurance most important companies worldwide to provide support and improve their internal applications ecosystem.

KEY RESPONSIBILITIES:

• Provide first-line technical support for internal users across various insurance applications.
• Troubleshoot and diagnose application incidents according to established procedures.
• Utilize ServiceNow to document, track, and resolve incidents efficiently, ensuring timely resolution and clear communication with stakeholders.
• Very good knowledge and experience with ITIL service management principles to maintain a high level of service quality.
• Generate reports and analyze data to identify trends and potential areas for improvement.
• Collaborate with developers to diagnose and escalate complex application issues.
• Perform medium/complex SQL queries to extract relevant data for troubleshooting and reporting purposes.
• Review and debug code written in .NET to identify and resolve application errors. (Desirable)
• Maintain a strong understanding of insurance industry workflows and how they relate to supported applications.
• Participate in knowledge transfer activities and stay current with evolving technologies.