.NET Support Analyst

at  Cognizant Technology Solutions

Bogotá, Cundinamarca, Colombia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Jul, 2024Not Specified01 May, 20243 year(s) or aboveCollaboration,Servicenow,Sql Server,Computer Science,Technology Trends,Information Technology,Interpersonal SkillsNoNo
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Description:

AT #COGNIZANT, WE HAVE AN IDEAL OPPORTUNITY FOR YOU TO BE PART OF ONE OF THE LARGEST COMPANIES IN THE DIGITAL INDUSTRY WORLDWIDE. A COMPANY WHERE WE LOOK FOR PEOPLE WHO CONTRIBUTE NEW IDEAS, EXPERIENCING A DYNAMIC AND GROWING ENVIRONMENT. AT COGNIZANT, WE PROMOTE AN INCLUSIVE CULTURE WHERE WE VALUE DIFFERENT PERSPECTIVES.

We are currently looking for a .NET Support Analyst to work for an insurance industry project.

NECESSARY SKILLS AND EXPERIENCE REQUIRED:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 3 to 5 years of experience in application support, with a focus on the insurance or financial industry (preferred).
  • Proven experience troubleshooting and resolving application incidents.
  • Strong understanding of ITIL service management principles.
  • Proficiency in ServiceNow for incident management.
  • Working knowledge of SQL Server and ability to write basic queries.
  • Experience with .NET development and debugging skills. (Desirable)
  • Excellent analytical and problem-solving skills.
  • Strong communication, collaboration, and interpersonal skills.
  • Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
  • A commitment to continuous learning and staying up-to-date with technology trends.
  • English Level: Upper intermediate

Responsibilities:

WHAT YOU´LL DO

You´ll be in charge of helping one of the insurance most important companies worldwide to provide support and improve their internal applications ecosystem.

KEY RESPONSIBILITIES:

  • Provide first-line technical support for internal users across various insurance applications.
  • Troubleshoot and diagnose application incidents according to established procedures.
  • Utilize ServiceNow to document, track, and resolve incidents efficiently, ensuring timely resolution and clear communication with stakeholders.
  • Very good knowledge and experience with ITIL service management principles to maintain a high level of service quality.
  • Generate reports and analyze data to identify trends and potential areas for improvement.
  • Collaborate with developers to diagnose and escalate complex application issues.
  • Perform medium/complex SQL queries to extract relevant data for troubleshooting and reporting purposes.
  • Review and debug code written in .NET to identify and resolve application errors. (Desirable)
  • Maintain a strong understanding of insurance industry workflows and how they relate to supported applications.
  • Participate in knowledge transfer activities and stay current with evolving technologies.


REQUIREMENT SUMMARY

Min:3.0Max:5.0 year(s)

Information Technology/IT

IT Software - System Programming

IT

Graduate

Information technology computer science or a related field (or equivalent experience

Proficient

1

Bogotá, Cundinamarca, Colombia