Netgear Technical Support Specialist - French Speaking

at  Concentrix

Job Title:
Netgear Technical Support Specialist - French Speaking
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you a tech-savvy and innovative forward thinker with a passion for helping people? If you’re eager to enhance everyday lives with cutting-edge networking solutions and technical innovation this could be your perfect career fit!
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries
Concentrix is in search of a French-speaking individual who enjoys solving complex networking problems to join our game-changers as a Technical Support Advisor.
In this role, you’ll play a pivotal part in helping us support Netgear in their mission to advance the way we live and work with innovative solutions to keep us connected.
We’re looking for someone committed to understanding and meeting customer needs as you provide them with technical support and service. You should excel at troubleshooting and have excellent empathetic communication skills to convey complex technical concepts clearly and understandably.
Overall, we want someone who aligns with an innovative, customer-centric and technology-driven culture who is motivated to help Netgear maintain its reputation for reliability and ease of use.
Are you ready to take your career to the next level? Apply now and become an integral part of our game-changers that drive innovation and success.

YOUR QUALIFICATIONS

Concentrix is a great match if you:
o Are proficient or bi-lingual in both French and English at a B2 CEFR level
o Are based in Ireland
o Have the flexibility to adapt to a rotational shift pattern from Monday to Friday, between 8 am and 5 pm
o Can maintain a minimum broadband speed of 10Mbps and a private, distraction-free workspace for optimal productivity
o Have a good mix of both technical knowledge and customer service skills
o Have CCNA / CompTIA Network+ certification or equivalent qualification (relevant experience will be taken into consideration)
o Have a comprehensive understanding of PC hardware/software and are fully acquainted with routed TCP/IP, Firewalls, LAN, Windows operating system and other network technologies
o Have proven time management skills and the ability to work under time pressures
o Have a fantastic team spirit and mentality with a focus on customer satisfaction
o Can be flexible and adaptive, to contribute to the dynamic changes within our business and support structure
It will be a plus if you have:
o Experience in supporting NAS devices
All applicants must have documented evidence of eligibility to live and work in Ireland. Legal documentation will be required from candidates as part of the recruitment process
If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”

As a Technical Support Specialist on our team, you will:
o Provide expert front-line phone, e-mail and chat support to business customers for NAS, switching, routing, wireless and security devices as part of the NETGEAR Business Level 2 Support structure
o Manage a diverse queue of customer tickets, ensuring each one reaches a mutually satisfactory resolution, often collaborating with other departments or tiers of support
o Adapt your communication style to the technical level of the customer to effectively convey solutions and guide ongoing troubleshooting
o Strive to exceed customer satisfaction, phone, productivity and other individual and team targets in Netgear’s renowned top support environment