Network Administrator - I.T.

at  Polk County Clerk of Courts

Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work—an award given by CareerSource Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym. There’s also a paid time off plan in which one can accrue twenty-two days of leave time in the first year of employment.:

Essential Attributes:

• The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
• Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
• Maintain a high standard relating to professional conduct and behavior.
• Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.

Essential Tasks:

• Being able to work in a constant state of alertness and safe manner.
• Maintain and support all network systems (hardware, virtual, and software) at the Clerk’s Office including but not limited to all Courts, non-courts, remote and internet accessible applications and equipment.
• Act as Clerk technical liaison to vendors in the implementation of new systems and the upgrade of existing systems.
• Work with external agencies including but not limited to the Polk County Board of County Commissioners, FDLE, DHSMV, State Attorney, Public Defender, and Court Administration.
• Assist various departments in the testing and implementation of new and existing network systems including upgrades.
• Train employees in the installation and basic troubleshooting of all Clerk network systems.
• Responsible for installation and support of network hardware and software.
• Responsible for overseeing assigned local area network operational procedures including system security and data integrity including disaster recovery.
• Ensures that all LAN, WAN, Wireless Fiber Optic and Virtual environments and related equipment are maintained in a good state of repair.
• Provides connectivity between the Clerk platforms.
• Sets up procedures for reporting and ensuring timely response to network and personal computer operational problems.
• Maintain and backup network devices and corresponding data.
• Troubleshoot network performance issues.
• Analyze network traffic using hardware and software tools.
• Provide network capacity and project planning.
• Assist in the purchase of network hardware and software for the Clerk’s Information Technology Department or any other Clerk department as necessary.
• Maintain Clerk network infrastructure.
• Track and renew various annual network maintenance and vendor contracts.
• Act as backup to the Desktop Support team to assist in resolution of daily service calls.
• Act as backup to the Clerk Help Desk to assist in fielding of calls and emails and assign work tickets accordingly.
• Maintain UPS systems.
• Assist IT staff as needed and perform other duties as assigned.
• Some overtime may be required.

Minimum Skills/Qualifications:

• Associate degree (A.A.) or equivalent from two-year college or technical school preferred, OR a minimum of 2 years of direct experience. Prefer MCSE or Cisco Systems certification. Fortinet certifications a plus.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, geometry, and a binary numeration system.
• Thorough knowledge of standard WAN, LAN, Personal Computer and Network equipment used in the Clerk’s Office.
• Ability to effectively understand networking issues and apply administrative techniques necessary to support assigned networks.
• Knowledge of a wide range of user software, hardware, and network systems including but not limited to Dell, Fortinet, and Ubiquity. Knowledge of VMWare a plus (network configuration).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write correspondence.
• Ability to speak effectively to customers or employees of organization. Ability to communicate with people from varied backgrounds.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to research resource materials.
• Ability to research and understand policies and manuals to insure compliance in the areas of information system implementation and accountability.
• Ability to organize, prioritize and manage work to meet necessary time requirements and work load.
• Ability to maintain attention to detail and to remain calm in an anxious, intense environment.
• Ability to cover work of other employees to ensure that deadlines are met.
• Ability to remain flexible as conditions change and continue effective performance in the face of additional challenges.
• Ability to make quick, objective decisions.
• Knowledge of Florida statutes, County and Clerk’s policies and procedures.
• Ability to research and understand policies and manuals to insure compliance in the areas of information system implementation and accountability

Physical Requirements:

• Applicant must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk or hear. The employee is frequently required to stand, walk, climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus.
• The noise level in the work environment is usually moderate.

M/F/V/D:

• Being able to work in a constant state of alertness and safe manner.
• Maintain and support all network systems (hardware, virtual, and software) at the Clerk’s Office including but not limited to all Courts, non-courts, remote and internet accessible applications and equipment.
• Act as Clerk technical liaison to vendors in the implementation of new systems and the upgrade of existing systems.
• Work with external agencies including but not limited to the Polk County Board of County Commissioners, FDLE, DHSMV, State Attorney, Public Defender, and Court Administration.
• Assist various departments in the testing and implementation of new and existing network systems including upgrades.
• Train employees in the installation and basic troubleshooting of all Clerk network systems.
• Responsible for installation and support of network hardware and software.
• Responsible for overseeing assigned local area network operational procedures including system security and data integrity including disaster recovery.
• Ensures that all LAN, WAN, Wireless Fiber Optic and Virtual environments and related equipment are maintained in a good state of repair.
• Provides connectivity between the Clerk platforms.
• Sets up procedures for reporting and ensuring timely response to network and personal computer operational problems.
• Maintain and backup network devices and corresponding data.
• Troubleshoot network performance issues.
• Analyze network traffic using hardware and software tools.
• Provide network capacity and project planning.
• Assist in the purchase of network hardware and software for the Clerk’s Information Technology Department or any other Clerk department as necessary.
• Maintain Clerk network infrastructure.
• Track and renew various annual network maintenance and vendor contracts.
• Act as backup to the Desktop Support team to assist in resolution of daily service calls.
• Act as backup to the Clerk Help Desk to assist in fielding of calls and emails and assign work tickets accordingly.
• Maintain UPS systems.
• Assist IT staff as needed and perform other duties as assigned.
• Some overtime may be required