Network and Security Technician-Level 1

at  New Era Technology

Be more than just an employee. Join New Era’s growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to “securely connect people, places, and information in a rapidly changing digital world.” Work alongside the finest team of highly skilled and industry certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.
New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers.
We currently have a need for an Engineer and Technical Referent in our Global Enterprise Division. This position will incorporate Data Network Support&Security activities for an enterprise client.The main goal of this position is to ensure user satisfaction through resolution of requests and incidents

JOB DESCRIPTION :

• Management of tickets from the customer’s ticketing tool in compliance with the SLAs requested in the contract
• Network, security and telephony diagnostics
• Follow-up of operator incidents
• Follow-up and resolution of incidents occurring on the infrastructure
• Escalation to internal N2/N3 teams and/or to editors/constructors
• Installation/configuration of network equipment (switches, routers, etc.)
• Implementation of Firewall rules and troubleshooting at the level of Firewall rule setting
• Allocation of IP addresses and DNS updates
• Implementation of PROXY rules and troubleshooting
• Log analysis (FW, PROXY, DNS/DHCP…)

TECHNICAL SKILLS:

• IPv4, IPv6, TCP, UDP, DNS, DHCP
• VPN, Routing, Firewall
• Networking: cabling, protocols, routing, switching (Cisco)
• CCNA certification would be a plus

SOFT SKILLS :

• Customer satisfaction oriented
• Team spirit
• Autonomy
• Good interpersonal skills
• Curious

Please refer the Job description for details