Network Customer Support – Team Leader

at  H2R Consulting

Location:
Auckland
Type:
Permanent / Full Time
Reference:
864120
Are you an experienced Team Leader with a strong Network technical support background?
Due to increased business growth and internal promotion we are seeking an experienced technical support leader to join a growing Network Support team.
You will be responsible for the day to day management of the Customer Support Specialists Team. You will ensure that service levels are achieved and that customer expectations are met or exceeded.

Your day to day responsibilities and experience will include:

• 5+ years in customer facing role in a call centre.
• 1-2 years experience in a people leadership capacity
• Current holder of a CCNA certificate or similar
• Proven track record of meeting SLAs and quality standards

You will also provide support to the Customer Support Manager by aiding with:

• Developing, designing and documenting workflows, processes, and procedures
• Managing and maintaining ticketing, phone, knowledge base and other vital tools.
• Continually enhancing the processes in line with new businesses, products and customer requirements ensuring they remain efficient and customer-focused

All applicants must be currently based in Auckland with full NZ working rights (NZ Citizen/Permanent Resident).
For a confidential discussion – please contact Sharyn Saxby – sharyn.saxby@h2r.co.nz

• 5+ years in customer facing role in a call centre.
• 1-2 years experience in a people leadership capacity
• Current holder of a CCNA certificate or similar
• Proven track record of meeting SLAs and quality standard