Network Technician

at  Inspired Technologies Inc

KNOWLEDGE & EXPERIENCE:

• Minimum 2 years IT working experience
• Preferred 2 years experience working for IT company or Managed Services Provider
• Excellent problem solving skills to be able to efficiently work client troubles to resolution using your knowledge, experience, system documentation, vendor support and online resources.
• Ticket System – Connectwise (Preferred), Autotask, or other ticket system
• Remote Monitoring & Management (RMM) – Automate/LabTech, Continuum, Autotask Endpoint Management (AEM), etc.
• Technology – Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, Remote Desktop, Terminal Services, Cisco ASA, Cisco Switches, Ubuiquiti, Exchange, Office365, Domain Management, Hyper-V, Vmware, ESX, Quickbooks, MS Office Suite, network topology, network printers, scanners, hardware and software installation, OS installation

REQUIREMENTS:

• Clean driving record
• Pass background check & Drug Test

EXPERIENCE:

• IT Managed Service Provider (MSP): 2 years
• Network Administration: 3 years

EDUCATION:

• High school or equivalent

PHYSICAL REQUIREMENTS

• Must be able to lift, pull, and push up to fifty pounds
• Frequent bending, stooping, crawling, lifting, and reaching
• Ability to drive a pick-up truck or van
• Must be able to operate computer equipment for extended periods of time
• Must be able to stand for extended periods of time
• Must be able to physically and legally drive a vehicle
• Flexible to work after hours and on weekends as needed

DISCLAIMER

• This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities in this position. Management reserves the rights to add, modify, or change the essential functions of the job.

• Provide remote and onsite IT technical support to client end users with the highest quality in customer service
• Create and process all customer service requests to resolve client issues in a timely fashion
• Perform onsite technical support and system installation at client sites.
• Utilize research tools for reviewing client documentation as needed in support activities.
• Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting.
• Thoroughly document all client support services on support tickets with items such as specific steps taken to resolve issues.
• Complete technical support projects and tasks as assigned by manager.
• Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service.
• Develop & present monthly ongoing training activities to your manager and complete activities as outlined.
• Attend company meetings as required.
  Requirements: