Network & Telecom Infrastructure Manager - Information Technologies

at  City of Jacksonville

JOB

Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!! The Information Technology Division is actively seeking a Network and Telecom Infrastructure Manager. Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.This position reports to the Technology Infrastructure Manager and is responsible for the leadership of the network and telecom team and management of all voice and data network, wireless, and telecom infrastructure. The employee will have both leadership and technical skills to effectively and efficiently manage the IT network and telecom infrastructure technologies and personnel. The employee works closely with the IT management team and business units.

Primary responsibilities shall include the following: Ensures high availability of mission critical business systems.Leads network and telecom team members in their daily activities.Proactively monitors infrastructure resources to mitigate outages and service interruptions.Optimizes enterprise-wide capacity utilization of network, telecom, and wireless infrastructure to meet business requirements: includes, but is not limited to LAN, WAN, routers, switches, UPS, VOIP, PBX, and carrier services such as leased line, ASE, Metro-E, T1, FIBER, COPPER and PRI.Ensures timely upgrades and patches to infrastructure firmware, hardware, and software products.Owns and maintains controls on system backups and recoverability.Manages service requests, change orders, and monitoring of system alerts.Maintains network security.Subject matter expert in infrastructure systems areas including, but not limited to, operating systems and device firmware, monitoring processes and tools to monitor devices, their capacity and performance, and vendor software products.Establishes and maintains infrastructure standard operating procedures, along with infrastructure replacement and refresh strategy.Organizes and maintains inventory of all hardware and software resources.Manages business projects for the Network and Telecom areas and miscellaneous assigned projects.Prepares annual technology budget, manages expenses, identifies cost savings and cost avoidance opportunities.Recruits staff, interviews, and hires.Conducts employee mentoring, performance reviews, holds employees accountable for optimal performance, and counsels when needed, consistent with the City’s HR guidelines.Communicates clear direction, manages for results, and leads organizational change.Assigns responsibility, takes corrective action, demonstrates leadership in evaluating, developing, and motivating employees.After hours work as required.Performs other related duties as required. (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)