Neurosurgery and Spines Support Manager - Band 5

at  North Bristol NHS Trust

An exciting opportunity has arisen to join the Neurosurgery and Spines cluster as part of the management team.
The support manager is responsible for the line management of administrative staff and ensuring effective booking processes for inpatient and outpatient services and compliance with RTT processes. This involves ensuring that policies and protocols relating to patient management are in place; enabling effective patient treatment according to both clinical priorities and government targets, whilst maximising the efficiency of the team.
The role also ensures effective management of capacity and resources (clinic space, theatres and staffing) for planned and emergency care. You will be part of the Single Point of Contact (SPOC) Rota for the Division.
Day to day management of administrative and secretarial teams within Neurosurgery and Spines.
Management of all administrative and clerical staff within the department
To update the Management team of the outpatient and inpatient waiting list position and identify any current or potential issues.
To support the validation of all pathways by the required monthly deadlines, including management of ‘catchables’.
To update the Management team of the performance of the administrative function, identifying and sharing best practice and areas for improvement.
To investigate and respond to departmental complaints and concerns, including lessons learned and action plans for improvement.
To produce statistical reports for the General Manager and Performance Manager as required.
To support the management of consultant, middle grades and junior doctor’s rota.
To attend meetings, training and briefing sessions appropriate to the role and take notes as required for feedback to colleagues or formal minutes as appropriate.
To maintain effective communication by holding regular team/department meetings.
To assist in the recruitment, orientation programme and training of staff as required.
To undertake ad hoc administrative / project work as appropriate.
To participate in the Single Point of Contact (SPOC) rota for ASCR.
The support manager is responsible for the line management of administrative staff and ensuring effective booking processes for inpatient and outpatient services and compliance with RTT processes. This involves ensuring that policies and protocols relating to patient management are in place; enabling effective patient treatment according to both clinical priorities and government targets, whilst maximising the efficiency of the team. The role also ensures effective management of capacity and resources (clinic space, theatres and staffing) for planned and emergency care. You will be part of the Single Point of Contact (SPOC) Rota for the Division.
To ensure agreed policies and protocols relating to inpatient and outpatient management are in place and utilised within the service to ensure an effective and efficient service able to treat patients according to clinical priority, Government targets and contractual requirements.
To ensure proficient management of clinic and theatre utilisation and other targets such as DNA rates and waiting times.
To ensure all administrative staff involved in outpatients and inpatient management are aware of and work within the protocols agreed by North Bristol Trust.
To ensure deadlines for typing and sending letters are met.
To arrange/implement training sessions as necessary for administrative staff.
To meet on a regular basis with the clerical staff responsible for booking inpatient and outpatient appointments, to offer support and identify and resolve capacity issues.
To ensure processes are in place for the early identification of problems relating to the management of the waiting outpatients and inpatients lists.
To meet on a regular basis with the Performance Manager and General Manager to discuss issues relating to the management of waiting lists and outpatient capacity and formulate the strategic direction of the services
Management of all administrative and clerical staff within the department
Ensuring efficiency of all staff to ensure the administrative workload within the department is within acceptable levels.
To discuss and plan with the General Manager any proposal to review the administrative and clerical staff structure within the department.
To support, motivate, supervise all staff ensuring key performance targets are met and physical resources are utilised optimally.
To ensure all clerical and administrative staff within the department have an annual appraisal and personal development plan. To identify and meet any training needs arising from these appraisals.
Co-ordinating annual leave for clerical and administrative staff in a planned and constructive manner to ensure cross cover within department.
The monitoring of absences and the provision of absence data to the Department of Human Resources.
The agreement to use and the booking of Bank Staff.
To update the Management team of the outpatient and inpatient waiting list position and identify any current or potential issues.
To support the validation of all pathways by the required monthly deadlines, including management of ‘catchables’.
To update the Management team of the performance of the administrative function, identifying and sharing best practice and areas for improvement.
To investigate and respond to departmental complaints and concerns, including lessons learned and action plans for improvement.
To produce statistical reports for the General Manager and Performance Manager as required.
To support the management of consultant, middle grades and junior doctor’s rota.
To attend meetings, training and briefing sessions appropriate to the role and take notes as required for feedback to colleagues or formal minutes as appropriate.
To maintain effective communication by holding regular team/department meetings.
To assist in the recruitment, orientation programme and training of staff as required.
To undertake ad hoc administrative / project work as appropriate.
To participate in the Single Point of Contact (SPOC) rota for ASCR.
To support General Manager and Performance Manager with other managerial and performance and operations duties
To undertake any other duties as requested by the Management Team, in line with the duties and responsibilities of this role

Please refer the Job description for details