New Business & Policy Holder Services Manager

at  ManhattanLife Insurance Annuity Company

WHO WE ARE:

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 173 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Operations Management, Business Administration, or related field preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• 3-5 years insurance industry experience.
• Experience with general insurance, and Production experience in the relevant industry.
• Excellent performance improvement and operations strategy.

TRAVEL REQUIREMENTS:

This position may require light travel within a ten-mile radius from one office location to another as needed.

SCOPE AND PURPOSE:

The New Business & Policy Holder Services Manager will manage operations for our Individual Health business line at our home office. You will liaison with multiple teams, including upper management. To be successful, you should have strong insurance industry knowledge and be very comfortable with managing teams and operation processes. This is a chance to build on your experience, with plenty of room for growth.

DUTIES AND RESPONSIBILITIES:

• Make important policy, planning, and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Support our product implementation and IT team with our internal web enrollment platform and new product roll outs.
• Help promote a company culture that encourages top performance and high morale.
• Oversee production, reporting, and planning for New Business and Policyholder Services.
• Work with department director and upper management to determine values, mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the department.
• Support worker communication with the management team.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.