New Patient Coordinator (Remote)
at Docbraces
British Columbia, British Columbia, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 14 Jun, 2024 | USD 19 Hourly | 15 Mar, 2024 | N/A | Patient Care,Self Esteem,Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
docbraces has a new, exciting full-time opportunity! We are expanding and are now looking for one Call Center Agent to join our team. Canadian Orthodontic Partners support a national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.
- Wages: $19/hr
- This position is remote
REQUIREMENTS:
- Contact Centre background preferred
- Excellent listening skills and the ability to ask probing questions, understand concerns,
and overcome objections
- Excellent interpersonal, written, and oral communication skills.
- Possess typing speed/accuracy
- Have the ability to achieve targets as required
- Effectively manage multiple priorities and adapt to change within a fast-paced business
environment
- Must possess a professional and friendly attitude and be able to quickly develop a
rapport with customers over the phone.
- Ability to learn and navigate computer software quickly.
We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted
Responsibilities:
- Place outbound follow-up calls to warm sales leads in a consistent and professional
manner.
- Receive calls from prospective patients via telephone to help them book their
consultation appointment
- Contact prospective patients who have requested a consultation appointment online
- Communicate to patients about our benefits, and values in order to schedule the
consult.
- Explain what their first consult will entail
- Reschedule patient consultation if there is a conflict
- Working with computer patient management system: look up information, data entry,
appointment scheduling
- Navigate and update multiple online tools and applications.
- Act as an advocate for our services and business model.
- Identify and overcome objections and concerns.
- Provide great customer experience that will exceed callers’ expectations.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospital/Health Care
Pharma / Biotech / Healthcare / Medical / R&D
Health Care
Graduate
Proficient
1
British Columbia, Canada