New Service Coordinator

at  Caterpillar

WHO WE ARE:

MaK Middle East LLC is a Caterpillar company under parent Caterpillar Motoren GmbH and is exclusively focused on parts and services for Caterpillar’s medium-speed engine brands MaK, CM and EMD in the Middle East.

JOB SUMMARY

MaK currently has a fixed-term contract for 4 months for a New Service Coordinator to join our team.

SKILL YOU WILL HAVE

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
• Oral Communications: Knowledge of oral communications issues; ability to express oneself and communicate with others verbally and appropriately.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Accounting: Knowledge of accounting methods, processes, and tools; ability to maintain and prepare financial statements and reports using accounting methods and processes.

• Take on Technical Communicator role.
• Vendor coordination and interaction.
• Screening new and existing vendors, obtaining quotations, submitting purchase requests, follow PO and payment approval process.
• Assist with EHS related tasks including compliance with local policies and permitting requirements, maintaining licenses and permits, EHS Self- Assessments, developing and implementing EHS Excellence goal plans, HOP Walks, safety walks, CI card process.
• Back-up for reporting EHS incidents and near misses into SIRS.
• Submit high risk travel approval requests to Corporate Security.
• Coordinate service job attendance with customers. Monitor vessel location and ETA, scheduling, manpower and tooling requirement, manpower planning, arranging flights, accommodation, visas.
• Arrange for necessary shipyard entry documentation and permits.
• Arrange shipment of service tooling from Dubai to job site including export/import. Track the status and ETA of return service tooling shipments.
• Provide support to regional service manager to help manage service projects, attend customer meetings.
• Ordering spare parts require for the workshop overhaul job.
• Oversee AV service exchange component program inventory and status including initial sales process, core status, core return inspections, core rebuilding, workshop reports submittals, close out with customers.
• Coordinate local transportation of parts and components to and from vessels to workshop.
• Assist RSM to finalize and prepare service invoices.
• Assist in providing service utilization hours.