Night Audit

at  Providence Hospitality Group

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.
SUMMARY: The Night Auditor is responsible for nightly balancing hotel charges and expenses for the hotel operation, as well as showing sensitivity and respond to all guests needs safely and promptly to ensure complete satisfaction.

QUALIFICATIONS:

• Commitment to excellence and high standards
• Basic typing skills with computer data entry experience
• Basic reading, spelling, and math skills
• Ability to converse clearly and comfortably with many different types of people
• Ability to deal courteously and efficiently with customers and other personnel
• Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Bilingual skills a plus

EDUCATION AND EXPERIENCE:

• High school diploma or general education degree (GED) or related experience and/or training, or equivalent combination of education and experience
• Requires a minimum of one year of hotel audit experience

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer
• Provides superior service to our customers (internal and external) at all times and follow the company’s etiquette guidelines as mandated in the employee handbook
• Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations
• Completes and transmits daily management/accounting reports and support documentation; transmittal of credit card batches
• Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions
• Runs various computer reports at the beginning and end of each shift
• Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift
• Answers a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members
• Maintains knowledge of daily activities in and around the hotel/ resort area
• Handles emergencies that arise when on duty alone, notifying appropriate personnel
• Assists in general maintenance and inventory of Front Office equipment and supplies
• Performs other related duties as assigned by management