Night Audit - Villa Copenhagen

at  Villa Copenhagen

WANT TO BE A PART OF A FANTASTIC ADVENTURE?

Villa Copenhagen is a social scene in Copenhagen allowing the past, present and future to come together in an inspiring, playful and authentic ambiance.
We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.
We are now looking for a Night Audit.

Skills & qualifications needed

• Minimum of 2 years of experience in a similar role or industry
• You either speak one of the Scandinavian languages or English
• Strong written and verbal communication skills
• Experience of working with hotel booking systems is an advantage
• The ability to work independently
• A problem solver

You identify with the following
We are looking for a person who wants to join us on our exciting journey and who shows the same enthusiasm and courage that characterize our organization. We believe that you are a person with a big heart that values a diversified workplace, you care about mother earth, service is your passion, and you are a cosmopolitan spirit with a genuine love for Copenhagen.
At Villa Copenhagen, we believe that the future in hospitality lies in the digital, yet personal service. Our work is not behind the desk, but in front of it, as we are hosts and not receptionists. In that sense, we are looking for a person who loves to be there with the guests, not just by the guests, and someone who dares to poke the bear on 5-star service and to be part of a new way of working in a Front of House.

• Handling phone calls, emails and our guests’ chat
• Preparing guest lists
• Planning guests’ stay and following up with guests before arrival to ensure a seamless experience at check-in and during their stay
• Welcoming guests and being a host at check-in
• Ensuring guest requests are followed up and followed through
• Ensuring payments are made and followed up in a timely manner
• Following up with guests after departure
• Actively listen to and resolve complaints and issues, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Ensuring good and swift communication within the team and between departments
• Always up to date on what to do in Copenhagen as well as open restaurants to recommend to guests
• Making sure all actions are in line with our brand values