Night Manager

at  Hand Picked Hotels

ABOUT THE COMPANY

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Night Manager at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels.
Fawsley Hall Hotel is located within Northamptonshire and offers our guest a luxurious stay, the hotel boasts 4 AA Red Stars and a 2 AA Rosette restaurant. For rest and relaxation Fawsley Hall is host to one of the Midland’s best destination spas and state-of-the-art wellness and health club facilities. Its formal gardens and parkland were sculpted by the renowned architect Capability Brown in the 1760s.

• The role of a Night Manager is to be responsible for ensuring that the Night Reception Team consistently delivers exceptional service throughout the night, putting the guest at the heart of all activities.
• You will be leading the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
• Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging the team with training and initiatives.
• Building effective relationships to create a positive learning environment will be a key requirement to ensure the success of the department and team. Making clear, confident decisions, will be second nature to you, consulting with others where needed ensuring you all reach the same goals.
• Being able to demonstrate a good understanding of business financials including labour costs, forecasting and budgets.
• Ensuring safety and security is a main priority for our night teams, but they are also expert all-rounders helping to fulfil many different roles whilst they are on shift, such as working on the bar, cleaning, setting up conference rooms and delivering room service food orders.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.