Night Manager

at  Marriott International Inc

Job Number 24103368
Job Category Rooms & Guest Services Operations
Location The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

THE OPPORTUNITY

The Tasman Hobart is now searching for engaging, experienced and committed Night Duty Manager to join our team! We’re looking for hospitality extraordinary who have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.
If you have experience in a similar role, a natural organiser, have the ability to multi-task, are detailed oriented, and able to solve any issue that arises calmly and professionally then this may be the opportunity for you.

KEY ACCOUNTABILITIES

Begin your journey with us as a Night Duty Manager. You will process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc. You will provide consistent outstanding guest experience in everything that you do.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property