Night Porter

at  Kew Green Hotels

Job Ref: KGH8963
Branch: Voco Leicester
Location: Hotel Brooklyn Leicester
Salary/Benefits: Equal share of service charge and excellent company benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 4 days on 4 days off, 12 hour shifts
Hours per week: minimum 34.5 hour per week
Posted date: 24/06/2024
Closing date: 26/07/2024
This role? It’s ALL about the guest and delivering an outstanding service for them during the night.
Outstanding being safe, hospitable and positively memorable experience. You’ll be playing a key role in supporting your hotel achieving its performance metrics and objectives – and you’ll care about doing so, along with an incredible team in Guest Services.

ABOUT US

Hotel Brooklyn is a brand new Hotel and will be connected to the well renowned Leicester Tigers stadium. Its hip, trendy and if you think New York vibes, in the centre of Leicester you’ll be on the right track

• Ensuring that all guests experience an outstanding level of service during out-of-hours
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with late check-in guests, assessing their needs and flexing style and approach appropriately
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
• Demonstrating a sales mentality to selling bedroom, ME and FB including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast
• Responding to any guest complaints (hopefully these will be far and few between because of how incredible the service is you are delivering!) and finding ways to turnaround any negative feedback
• Processing telephone or walk-in reservations accurately