Night Supervisor

at  Novotel

Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
We have a great opportunity for a Night Supervisor to join our fantastic Front Office Team. As Night Supervisor, you will oversee and supervise overnight services and security of guests and property in the absence of the Night Manager.

• Provide operational supervision during the night and quality service to the standard experienced during the day
• Act as a point of contact for all guests during their stay and undertake Duty Management responsibilities at the hotel
• Ensure the effective follow up of all guest requests
• To assist Night Manager in the training and development of the team and ensure that all things positive and negative will be handled in a discussion/conversational manner as per company policies. This will be performed via the creation and implementation of Standard Operating Procedures, ‘one on one’ colleague reviews, discussion forms, and on-going departmental training
  Additional Information