NOC Analyst

at  CDW

Bring your IT career and talents to CDW where you can have a greater impact, be inspired by our mission and be excited about your job and future. A Fortune 200 leader, we’re the driven professionals and technology experts Canadian companies turn to most to solve all their IT challenges.
CDW is looking for an Associate Network Analyst to join its Managed Services NOC team. Your background should have exposure to a variety of technologies including networking, security, virtualization, servers and storage and public cloud. Excellent customer service while solving problems should be a top priority for you. CDW is a fast-paced, entrepreneurial environment so to be successful you’ll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively.

WHO WE ARE:

CDW is a leading technology solutions provider to business, government, education, and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

• Support:
• Troubleshoot and resolve technical issues in a multi-customer NOC environment with 24/7/365 coverage
• Work with ticketing and monitoring systems
• Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud
• Collaborate with teams internally and externally
• Respond to alerts and action or escalate as require
• Coordinate with vendors to troubleshoot, repair, or replace hardware
• 12-hour Shifts are on a rotating schedule to cover 24/7 operation
• Operations:
• Follow ITIL practices regarding incident, problem and change management
• Perform administration on network devices, security appliances, servers, storage, hypervisor, and cloud.
• Document and update technical procedures, administrative processes, configuration management database
• Patching customer environments