NOC Engineer - Hybrid Remote

at  Engineering Resource Group

East Hanover, NJ 07936, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate04 Aug, 2024USD 95000 Annual05 May, 20243 year(s) or aboveRemote MonitoringNoNo
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Description:

DESCRIPTION

  • Permanent position for a NOC Engineer for remote monitoring and network operation for Managed Service Provider solutions stack.
  • This is a HYBRID position - 3 days in the office, 2 days remote.
  • Automate and enhance service delivery of the technical services team as well as streamlining information reporting.
  • Work with the Technical Account Management team and the Service Delivery Manager to develop and maintain the standard operating procedures for the RMM tool.
  • Work on deployment, usage, maintenance, and innovation of support delivery.
  • Monitor of tickets created by the RMM tool in the Professional Services Automation (PSA) tool to better understand and adjust implementation of monitors, scripts, and configuration.
  • Automate processes and procedures performed by the technical services team via the RMM tool and other tools. Automate through system patching, software installation, reactionary service delivery, scripting, and reporting.
  • Find more efficient ways of performing repetitive tasks and/or service delivery automation through RMM tool.
  • Configure and maintain security within the RMM tool for usage by var ous teams to ensure adequate access and usage but prevent damage or misconfiguration by other members.
  • Monitor RMM server(s) to ensure optimum performance and usability.
  • Continuously enhance personal knowledge of our MSP stack and industry

REQUIREMENTS

  • Bachelor’s degree or equivalent work experience.
  • Minimum 3 years of experience working for an MSP required.
  • Experience with Remote Monitoring and Management (RMM).
  • Experience with ConnectWise Automate.
  • Experience with ConnectWise Manage.
  • Experience with PowerShell scripting g.
  • Ability to work independently in a fast-paced environment.
  • Experience with ITGLUE, ImmyBot, CyberCNS, ConnectWise Perch SIEM, BrightGauge, and Microsoft Intune preferred.
  • #ERGx

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Proficient

1

East Hanover, NJ 07936, USA