Overview:
As an MSC Tier II Engineer, you will provide ePlus MSC and clientele with Network and Systems support to maximize stability, availability, and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide feedback.
Responsibilities:

QUALIFICATIONS

• Technical Certification in Cisco CCNA with significant progress toward a CCNP certification
• 3-5 years of experience in network engineering, networking and infrastructure support
• Technical Certifications like Microsoft, HP or Linux are a plus, but not required
• Strong background in Cisco Routers (i.e. Cisco 8600, ISR-4300) Cisco Catalyst/Nexus Switches (i.e. 9400, 6800, 5548, 9300) using IOS/IOS-XE/NX-OS
• Strong understanding of IP addressing/subnetting/VLSM and CIDR Adept in current Security technologies
• QOS configuration and tuning for VOICE and applications sensitive to latency
• An understanding of network routing protocols: BGP, EIGRP, OSPF etc.
• Working skills with switching technologies/concepts (i.e. Spanning-tree, VLAN, 802.1q, SPAN, VACL and Etherchannel)
• Good understanding of current network monitoring and management tools
• Experience with Sniffer-type data analysis, filtering and diagnostics
• Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
• Good oral and written communications skills
• Willingness to coordinate and work with others
• Willingness to be on call, 7x24x365 and attend to technical issues outside of normal business hours
• 5%-10% travel per month may be required

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

LI-AC1

• Network and Security support as it applies to ePlus MSC and ePlus MSC client base
• Service Delivery — Ensure IT assets are highly available and properly deployed in order to maximize ePlus service capability. Utilize company applications like FastTrack, Service Desk, LiveLink and email to ensure prompt reliable coverage
• Network, Security, IPT and Systems Integration and Support — Define, assist in the management, test, implement, and deploy new and existing technologies as it pertains to Security, MSC services and client networking
• Security and Continuity — Strive where possible to mitigate geographic and environment risks. Set a high standard for technical implementations to ensure the security and confidentiality of ePlus and customer assets and intellectual properties
• Change Management — Assess ePlus MSC and customer conditions and recommend operational changes. Log all material work, tasks and system changes in Fast Track and Service Desk
• Documentation - Periodic reviews internal process and control documentation as relates to IT Infrastructure, IT Operations and to Sarbanes-Oxley compliance. Ensure proper recordkeeping of all licenses, agreements, entitlements, and invoice approvals as relates to the MSC infrastructure
• Administration — Ensure access control rights to all individuals are properly authorized and evidence