NOC Engineer – Shift Based, Blanchardstown

at  Digiweb

Viatel, is the largest Irish-owned provider of advanced voice, data connectivity, data centre, hybrid cloud solutions and managed services. We are the partner of choice for local and global connectivity projects, with 100% network reach across Ireland, which enables Viatel to connect Ireland to the world.
At Viatel, we are passionate about our people – we deeply value creating a network of capabilities - we love being an empowering organisation.
We have huge career opportunities – our purpose is to recruit the best talent for our company and in turn provide the best career opportunities to the brightest people. You could start working for us in the position we hire you in, and where you end up in our organization as we develop your career is your choice.

REQUIREMENTS AND EXPERIENCE:

• Previous experience in network support essential.
• Experience in SIP / VoIP / Cloud support a bonus.
• Ability to operate as part of a 24x7x365 shift rota.
• Support experience or previous experience with a technology company is preferable.
• Third level technical qualification an advantage.

TECHNICAL SKILLS:

• Knowledge of network technologies is essential.
• Knowledge of cloud technologies is preferable.
• Knowledge of SIP and VoIP is a bonus.
• Experience in using network monitoring tools preferable.

PERSONAL SKILLS:

• An ability to understand and speak fluent English
• The ability to work effectively within a team, i.e. sharing knowledge, offering help etc…
• Excellent interpersonal skills, able to deal with people at all levels.
• Ability to work in isolation when working on shift rotation.
• Commitment to learning and development of creative support solutions.
  POSITION: Fulltime
  LOCATION: Blanchardstown & Hybrid

JOB PURPOSE:

Supporting Viatel’s customers, network infrastructure and datacentre environments, from Viatel’s 24x7 Network Operations Centre (NOC) in Blanchardstown, Dublin.

PRIMARY DUTIES AND RESPONSIBILITIES:

Providing quality support for corporate customers, updating and resolving customer faults within SLA, and in a professional manner.

• Monitoring and proactive support of all devices within Viatel’s Cloud and Network services including but not limited to:
• Global Data Network
• Datacentre Environment
• Cloud Infrastructure
• Storage, Back-Up & DR Technologies
• Voice Network
• Perform shift handover, detailing any outstanding issues which require attention.
• Opening quality tickets and following the correct incident management procedures to own, track, report, and document resolution of problems.
• Effective control and ownership of network change requests, through the change processes, measured by the impact on service availability.
• Handle hands and eyes & access requests from datacentre customers.