Non-Conformity Expert, PD

at  Wrtsil

NON-CONFORMITY EXPERT, PD

Wärtsilä is a world leader in marine technology and leading the industry’s transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
We are now looking for a

WHAT YOU WILL BE DOING

Your main task will be to perform quality XS-Nonconformity investigations
In this position you will investigate quality related customer complaints.
You ensure that customer complaints are investigated, corrected if needed and prevented from happening again.
You are also responsible for the fulfilment of the non-conformity Key Performance Indicators (KPIs), the operations quality, and customer satisfaction.

AS NON-CONFORMITY EXPERT YOUR WORK WILL FOCUS ON THESE RESPONSIBILITIES:

• Investigation of quality related claims after receipt of a task in a notification.
• Information searching in all available systems
• Perform stock checks to check if the parts in stock are flawless, by using (hand) measuring tools.
• Make sure that in case found non-conformities these will not be send to customers anymore.
• Reporting on product quality, causal analyses and the required improvement measures.
• Compiling Root Cause analysis reports in good technical English.
• Testing and measuring in line with standards, detailed on drawings and in the order specifications.
• Arranging material examinations and measurements at the request of Technical Support.
• Make technical decisions if parts need to be called back for replacement or repair.
• Ensure operations performance and efficiency, meeting set targets and KPIs. Ensure high quality of end-to-end operations.

TO BE SUCCESSFUL IN THIS ROLE, WE EXPECT YOU TO HAVE:

• You hold an expert degree in preferably mechanical engineering or similar.
• Good analysing skills (root cause analyses) and previous experience in a high quality demanding environment is needed.
• You’re a team player, with a true service attitude. You’re precise, decisive, and positive and have the ability to work systematically.
• Experience in a quality environment is preferred.
• SAP knowledge is preferred.
• Fluent in Dutch and English language (spoken and written).
• (In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 10%, even though most of the meetings are held virtually.)