North Service Centre Client Consultant (Sydney + Hybrid)

at  AMP

JOB DESCRIPTION

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.
For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

READY TO CREATE YOUR TOMORROW?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you.irements.
Job ID 300002012764880

WHAT YOU WILL BRING TO THE ROLE:

• A passion for making a difference to our all your stakeholders especially your clients
• Previous experience in a customer service role or financial services
• An understanding of financial planning concepts and superannuation will be highly regarded
• Excellent communication skills and the ability to explain complex matters to your audience are essential
• Ability to build strong relationships with internal and external stakeholders
• A results driven and proactive approach to meet KPIs and deadlines
• Confident to work independently or with a team
• Strong time management skill to effectively manage admin cases and escalations accordingly

Working in an evolving and a continually growing business, this role offers a fast-paced environment. Some of the key areas the role requires include:

• Having a strong service focus to provide high quality end-to end support to clients and advisers
• Demonstrating problem solving skills whilst handling complex issues
• Ability to adapt quickly and prioritise tasks
• Identifying opportunities for continuous improvement
• Working to KPI’s and service standards for the overall success of the team
• Being committed to your ongoing personal developmen