Nuclear Medicine & PET/CT Receptionist and Bookings Co-ordinator

at  The Royal Marsden NHS Foundation Trust

The Royal Marsden Hospital is Europe’s largest Oncology centre with sites in Chelsea and Sutton. The Department of Nuclear Medicine, PET/CT and Radioisotope Therapy is currently inviting enthusiastic applicants, well-motivated, capable and organised individuals to join our friendly and dynamic team. The successful candidate must be an individual with a friendly, welcoming attitude and have excellent administration skills with an eye for detail. The candidate will undertake a key role in delivery of our Nuclear Medicine and PET/CT service. Applicants would benefit from experience in a hospital or healthcare environment and must be able to work independently and accurately under pressure to meet deadlines. The successful candidate must be able to interact with staff and patients in a polite and confident manner, and will take an ongoing, proactive role in improving the service of our Department. There will be a need to demonstrate a commitment to professional development, an enthusiasm for their work and show a keen interest in the future of both their profession and the Diagnostic Imaging Service. They will be expected to support the service in continuing to maintain and develop the highest standards of imaging. For further information and to arrange an informal visit please contact Ana Margarida Ruas, Radioisotope Services Manager on 0208 661 3296.
The post holder is an integral member of the Nuclear Medicine and PET/CT Department. The post holder will coordinate all administrative aspects of the Nuclear Medicine and PET/CT Services including patient communication, reception, scheduling and clerical duties.
Ensuring that appointments are scheduled in an efficient and timely manner, so that results can be made available to fit with the patient’s pathway. The post holder will also be required to oversee the retrieval of patients’ imaging and reports from external Trusts where required.
The post holder will also provide cover for the Radiology /Nuclear Medicine PET/CT Sutton reception desk and will be required to handle enquiries from patients, their careers and Trust and non-Trust staff in person or by telephone/post.
The post-holder will liaise with a variety of staff throughout the Trust. This will predominantly involve Sutton Nuclear Medicine and PET/CT staff as well as staff within Diagnostic Imaging. In addition there will be contact with Consultants and their secretaries throughout the Trust and other Health Services.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification.
Appointments, Scheduling and Capacity Management
To deal with all Nuclear Medicine and PET/CT referrals from clinicians, ensuring that the appointment is scheduled within an appropriate clinical time frame taking into account clinical priority and cancer waiting times targets.
To liaise directly with the patient regarding their appointment, either verbally or in writing, providing information and reassurance and managing patient expectations around the scanning experience.
To be responsible for ensuring that patients are given appointment letters and patient information sheets where relevant.
When necessary, to liaise with the clinical, technical or nursing staff to prioritise the scheduling of new referrals.
To liaise with senior nuclear medicine / PET staff when arranging non-standard investigations.
To co-ordinate the bookings on multiple gamma cameras ensuring that examinations are booked on the appropriate system.
To liaise with radiopharmacy staff to ensure that non-standard radiopharmaceuticals are ordered in sufficient time for patient attendances.
To schedule all appointments in Nuclear Medicine and PET/CT in line with local guidelines and protocols

Please refer the Job description for details