NW Quality Engineer

at  Vodafone

WHAT’S IN IT FOR YOU

The NW Quality Engineer plays a pivotal role in overseeing network E2E performance and customers’ QoE, while concurrently managing cross-functional projects that impact the quality of customer experience. This position requires a blend of operational acumen, project management skills, and a strong focus on data analysis to drive informed decision-making.

WHO WE ARE

We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

NOT A PERFECT FIT?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

• Operational Monitoring and Configuration:
• Responsible for the day-to-day operational tasks associated with monitoring and configuring network probes;
• Ensure network performance and reliability meet established standards through proactive monitoring and troubleshooting.
• Project Management:
• Lead and coordinate cross-functional projects aimed at enhancing the quality of customer experience within the mobile and fixed internet services;
• Develop project plans, timelines, and milestones, and ensure timely execution;
• Collaborate with cross-functional teams to identify and address network issues, facilitating problem-solving sessions and fostering a culture of collaboration;
• Drive continuous improvement initiatives to ensure the highest level of service quality for our customers.
• Data Analysis and Decision Support:
• Utilize data analysis techniques to derive insights and support decision-making processes related to network optimization and customer experience enhancement;
• Interpret and present findings from data analysis to relevant stakeholders, informing strategic initiatives and operational improvements.