O365 & User Experience Support Associate Engineer

at  Ecolab

Ecolab, the global leader in water, hygiene and infection prevention solutions and services, is seeking an O365 & User Experience Support Associate Engineer, to join its team . We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

BASIC JOB REQUIREMENTS

• 1-2 Years of IT and user support experience
• 1-2 Years using Service Now
• 1-2 Years of experience working with Exchange, Teams, PowerApps, SharePoint, One Drive and Stream
• Working knowledge of Azure Active Directory
• Working knowledge of PowerShell
• Working knowledge of Office 365 Admin Center
• Exceptional customer service skills
• Exceptional problem-solving skills
• Ability to work independently and in a team environment.
• Outstanding written and verbal communication skills
• Ability to organize meetings and manage time effectively.
• Exceptional ability to learn and adapt to the ever-changing technologies and business requirements.
• Experience working in an Agile environment with focus in SCRUM methodologies.

PREFERRED JOB REQUIREMENTS:

• Experience in managing ticket queue and closing tickets on a timely manner.
• Experience working with Azure Active Directory, Office 365 Admin Centers, and DevOps
• Experience working with ITSM methodology and Service Now

• Responsible for the day-to-day tier 2 operational services and support for Microsoft 365 Collaboration applications including Microsoft Exchange, Teams, SharePoint, OneDrive, Stream (on SharePoint), AdobeSign, Power Apps
• Manage Ticket Queue and incidents within Service Now
• Must demonstrate mid-level expertise with Power Apps and Power Automate
• Must have knowledge and experience with Reading and customizing Power Bi Reports
• Creation and maintenance of Exchange environment management documentation as necessary
• Preferred administrative skills managing Adobe Sign user and group accounts.
• Communicate and collaborate with the Tier 3 team on complex issues and/or complex support tickets, elevating them when necessary.
• Assist the Tier 3 team with creating, updating, and maintaining Knowledge Base articles for the various power platform features.
• Collaborate with other IT teams as necessary.
• Create Level 1 troubleshooting guides for use by the Service Desk for common Messaging Incidents
• Work directly with users to resolve Incidents.
• Attend regular meetings.
• Assist with testing and go-live support for assigned projects.
• Platform design and developer coordination