OCC Controller

at  CDC NSW

ComfortDelGro Corporation (CDC) is the largest private bus operator in NSW. Our subsidiaries, QCity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney’s Northwest, Hunter Valley and Blue Mountains regions.
Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily. We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.

An exciting and career defining opportunity to be a part of a high-tech Operational Customer Centre at our Thornton Depot an OCC Controller position has opened up and CDC welcomes the applications of all who are willing to start or make a change in their career by joining one of the largest providers of public transport in Australia.
As an OCC Controller your role will be to monitor bus service performance in a real-time environment and minimise service delays using online support systems, handle emergencies and restore service after disruptions.
This is a unique opportunity to learn from and be part of a highly qualified and experienced team which thrives on performing to achieve positive outcomes.

What you will do but not be limited to:

• Monitoring On-Time-Running (OTR) of bus fleet using PTIPS and up-to-date driver information. Maintaining KPI’s as per contractual requirements with TfNSW
• Using TRBOnet radio system to contact the bus fleet and responding to call back and open channel requests
• Identifying and clarifying information obtained by drivers over the radio and resolving issues
• Liaising with mechanical staff in relations to breakdown and faults within the fleet on the road. Organizing mechanics attending to breakdown or change over bus
• Escalating major accident/incidents to relevant parties and arranging CDC representation to attend scene. Liaising with representative once on site
• Facilitating transfer of passengers from services by requesting other services to assist such as replacement buses or repair services
• Monitoring Regional and Special event services. Liaising with Marshals on site and drivers on passenger loadings. Dispatching services in conjunction with passenger bump in and bump out requirements
• General broadcast to drivers regarding safety issues, hazards and instructions to drivers
• Communicating with mechanical staff, providing details of break downs and faults within the fleet on the road, and directing them to the location when required
• Liaising with depots and contacting drivers with their requests and provide instructions
• Liaising with external parties with issues that affect the fleet
• Answering public transport timetable information requests from drivers using PTIPS, Timetables and Transport NSW trip planning website
• Reviewing documentation sent by other parties on potential service impacts