Office & Admin Support

at  people2people

The Company:
Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Experience department based at the Sydney Olympic Park Office. The primary function of the role is responsible for supporting Contact Centre operations and management to enhance the customer experience offerings from our first customer touchpoints, this role is vital to ensure daily operational requirements are completed. This role requires an individual to work 4 days in the office and 1 day WFH on a 12 month fixed term contract.

• Assist with escalation management, including reviewing internal escalations, identifying any incorrect information or process deviations, and preparing reports for relevant stakeholders.
• Support project management efforts aimed at enhancing the customer experience across various contact points, such as calls, live chat, chatbot, and email.
• Conduct basic market research focused on competitor analysis, specifically targeting LG products.
• Manage stock take activities for Australian electronics products, both onshore and offshore, on a quarterly basis.
• Coordinate meetings and training sessions involving Level 3 technical support, customer experience operations, sales teams, contact center team members, and BPO training teams.