Office Administrator (Merredin)

at  Right at Home

DESCRIPTION

At Right at Home Kalgoorlie Wheatbelt, we seek people who will treat those we care meet the same respect we would expect our own family to be treated.
Our roles are varied and rewarding, giving our employees an opportunity to experience new settings and gain new skills. Our Mission is to improve the quality of life for those we serve.
This role will manage inside sales enquiries and develop relationships with clients and their families. Dealing with a range of disabled, seniors and frail elderly customers and their families daily, this role will handle anything from information requests, feedback, general care enquiries to complaints.

QUALIFICATIONS

Responsibilities will include:

• Meeting and greeting clients at the front desk.
• Maintaining a client focus approach: Rostering, arranging initial client appointments for the Care Management staff, preparing client take-on documentation, and filing system.
• Maintaining telephone and communication systems.
• Ensuring that client enquiries are handled in a professional and effective manner to support the care management team with presenting services to families.

PREFERRED SKILLS

• Administrative knowledge and experience necessary
• Relevant experience within the field - Desirable
• Knowledge of the Private Pay, Aged Care Industry or Community In-home care -Desirable.
• Previous experience in Aged Care or related disciplines -Desirable.
• Previous experience in an office administration capacity - Desirable
• Genuine care for people - Essential

• Meeting and greeting clients at the front desk.
• Maintaining a client focus approach: Rostering, arranging initial client appointments for the Care Management staff, preparing client take-on documentation, and filing system.
• Maintaining telephone and communication systems.
• Ensuring that client enquiries are handled in a professional and effective manner to support the care management team with presenting services to families