Office Administrator / PA

at  Nedbank

JOB CLASSIFICATION

Job Family
Administration, Operations and Facilities
Career Stream
Admin, Transact Processing and Production
Leadership Pipeline
Manage Self: Operational
FAIS Affected

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Relevant system knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Decision Making
• Stress Tolerance
• Work Standards
• Building Trusting Relationships
• Managing Work

-

JOB PURPOSE

To ensure that relevant process are adminsitered;maintained and supported to meet the requirements of the department and business; in line with the Groups strategy.To support business by ensuring relevant processes are administered and meet business requirements.

JOB RESPONSIBILITIES

• Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
• Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
• Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
• Minimise risk by checking and validating activities according to policies and procedures.
• Ensure that relevant processes are administered by following procedures.
• Ensure accuracy by identifying and recording / correcting discrepancies timeously.
• Highlight risk by reporting exceptions timeously.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.