Office Assistant

at  Reid Health

Find your WHY at Reid Health:
Under the direction of the Provider(s) and Practice Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient.
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

TO LEAD OUR COMMUNITIES TO WELL-BEING, ONE PERSON AT A TIME. IT IS NOT JUST WHAT WE DO – IT IS WHO WE ARE.

Overview of Responsibilities:

• Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
• Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and or convenience of patient.
• Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.
• Greets patients as they arrive.
• Collects patient co-payments.
• Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EMR.
• Updates chart with copies of current insurance card and patient registration forms.
• Prepares new patient charts as appropriate.
• Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms.
• Keep patients informed of delays and explain alternatives when possible.
• Coordinate the business schedule and office schedule for the Provider(s).
• Check out patient by collecting any additional payment due for services rendered if applicable.
• Enter CPT and ICD 10 codes, when appropriate.
• Record and post charges and payments daily, when appropriate.
• Balance cash drawer and prepare deposit for Practice Manager to take to bank.
• Assist patient with billing questions as capable, and refer complex problems to the Practice Manager.
• Sorts, distributes, and files appropriate mail, lab results, and transcription.
• Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
• Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers.
• Adheres to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
• Follows up with patients that failed / no showed their appointment.

Education/Experience:
Education Required: High School Graduate or GED equivalent
Experience Required: Previous computer experience.
Experience Preferred: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.
Schedule Details: Day shift. 40 hours weekly. Monday-Friday 7:30 am to 4 pm What We Offer:
Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022
Stay Connected:
Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.
Other Information:
EEO Statement: Reid Health is an Equal Opportunity Employer

• Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
• Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and or convenience of patient.
• Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.
• Greets patients as they arrive.
• Collects patient co-payments.
• Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EMR.
• Updates chart with copies of current insurance card and patient registration forms.
• Prepares new patient charts as appropriate.
• Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms.
• Keep patients informed of delays and explain alternatives when possible.
• Coordinate the business schedule and office schedule for the Provider(s).
• Check out patient by collecting any additional payment due for services rendered if applicable.
• Enter CPT and ICD 10 codes, when appropriate.
• Record and post charges and payments daily, when appropriate.
• Balance cash drawer and prepare deposit for Practice Manager to take to bank.
• Assist patient with billing questions as capable, and refer complex problems to the Practice Manager.
• Sorts, distributes, and files appropriate mail, lab results, and transcription.
• Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
• Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers.
• Adheres to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
• Follows up with patients that failed / no showed their appointment