Office Coordinator

at  UPMC

This role will work a rotating schedule of (4) - ten-hour-hour days one week and (5) - eight-hour days the following week.
The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as a resource to address patient, family, staff, or Physician needs or concerns.

• Obtain accurate demographic, next of kin, and insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with the manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross-training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with the manager in selecting, monitoring, and evaluating front office staff.
• Bachelor’s Degree + 6 months of healthcare experience OR
• Associate’s Degree in Health Care or Business + 1 year of healthcare experience OR
• High School Diploma + 2 years of healthcare experience