Office Manager

at  Hamakua Health Center Inc

SUMMARY DESCRIPTION

The Laupahoehoe Office Manager, under the direction of the Business Development Director, plans, organizes, supervises staff, and directs the daily activities at the site. This individual ensures the highest standards of quality and safety for patients and staff and oversees the clinic. They must possess the ability to multi task and communicate effectively with patients and staff
This role is designed to assist patients through the healthcare system by acting as a patient advocate and navigator working in collaboration with providers and nursing staff, patients and their families to: Promote timely access to appropriate care, Increase utilization of preventive care,connect patients to relevant community resources. facilitate transition from emergency room and hospitalization to follow up appointment at Hamakua-Kohala Health, manages databases of assigned insurance carriers to identify existing care gaps and promote patient compliance, participates as part of the team for data collection, health outcomes reporting, clinical audits, identification of gaps in care, and programmatic evaluation related to Care Coordination, participates in Patient-Centered Medical Home quality improvement initiatives, other duties as assigned.

EDUCATION, EXPERIENCE & QUALIFICATION GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
Education/Training:
High school graduate
Equivalent experience sufficient to ensure that the job can be performed satisfactorily, demonstrated abilities in operations management, community and employee relations.

KNOWLEDGE OF:

• Leadership – Directs the activities of others as a member and leader of the Executive Management team, gaining the respect and confidence of staff, inspiring others so that leadership is shared among the team in order to affect an organizational culture that is positive and healing in nature.
• Judgement – Makes sound decisions after obtaining and evaluating pertinent information and weighing alternatives.
• Reliability – Performance, advice, information and behavior is consistent, dependable and timely including effective follow through on assignments.
• Job Knowledge – Possesses the practical and technical knowledge required to do the job and is generally well-informed with the appropriate information.

The following duties are typical for the Clinic Operations Manager. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.