Office Manager - Part Time

at  Fish Window Cleaning of Downey

JOB DESCRIPTION:

• Manage daily production including scheduling & distribution of work orders, ensure all work orders are complete each week
• Responsible for opening and closing the shop daily
• Responsible for providing the ownership the necessary support in every aspect of the business
• Being the main and first line of contact to all customers providing A++ Customer Service
• Direct cleaning personnel and assist with information regarding jobs and projects
• Answering phones and making follow up calls
• Manage commercial account work and coordinate with customer contacts
• Assist in creating customer estimates and proposals at customer’s site or in the office
• Assist in maintaining acceptable levels of Accounts Receivables
• Reviewing technicians timecard records for accuracy and assist with onboarding tasks
• Training window cleaners on completing invoices and work orders properly
• Ensure technicians are providing high levels of customer service; addressing retraining needs and problem resolutions
• Entering and processing credit card payments
• Maintain and enter customer information into CRM systems
• Creating and maintaining relationships with National Maintenance Companies and their payment processes
• Communicate regularly with owner regarding business performance
• Manage materials and office supplies; replenish as needed
• Wash & Dry towels throughout the week
• Occasionally add content to the business’s social media accounts

JOB REQUIREMENTS:

• Proven experience as an office administrator, office manager, administrative assistant or in a similar role
• Be a Self Starter
• Excellent customer service and phone answering etiquette
• Strong Organizational skills
• Have a sense of ownership
• The ability to prioritize tasks and meet deadlines
• Knowledge of office management systems and procedures
• Proficient in MS Office (Word, Excel, Outlook) and PDF documents
• Excellent interpersonal skills and the ability to motivate others to perform assigned tasks
• Ability to prioritize, assign responsibilities to others, and follow up to ensure completion
• Attention to detail and problem-solving abilities
• Ability to maintain confidentiality of sensitive information
• Team building skills
• Experience training others
• Experience upselling and/or working with customers preferred
• Valid driver’s license
• Reliable transportation and liability insurance
• Satisfactory Motor Vehicle Record (MVR)
  Note: Experience as an Office Manager is a plus. Experience with Google Calendar a plus.

Please refer the Job description for details