Office Services Assistant

at  McKinsey Company

WHO YOU’LL WORK WITH

You’ll work in our Singapore office comprised of ~400 colleagues. In this role, you will serve as an integral part of the Office Services team who are responsible for ensuring professional, high-quality, customer-focused support to colleagues and visitors of the Singapore office. You’ll also work closely with other hosting functions including HR, local IT, recruiting as well as leadership.
You will be part of a team of three (3) office assistants, work in coordination with all teams and functions located onsite and provide support to incoming visitors from other offices and interact with external vendors.

QUALIFICATIONS

• One year of relevant experience; previous experience in an office setting, hospitality or managing vendor relationships preferred
• Minimum education: ‘A’ level/ Diploma
• Strong customer-service orientation; desire to consistently deliver great service
• Ability to lead and manage projects autonomously
• Excellent verbal and written English language skills
• Ability to remain calm and organized under pressure
• Strong teamwork mindset - ability to work with varying views in a professional manner

The Office Services team is responsible for various activities that contribute to the functionality and upkeep of the office. These activities include vendor management, access control, maintenance, office services (such as cafeteria and cleaning), reception, parking, transportation, visitor management, supplies management, Environmental, Health and Safety (EHS) compliance, Free Trade Zone operations, emergency response, communications, metrics calculation, internal client interactions, procedures definition, problem solving, logistic support, fixed assets controls, and co-organizing site-wide event coordination.
This role is crucial in ensuring an exceptional experience for all visitors and colleagues, and often serves as the first point of contact for colleagues and leadership. As part of this role, you will have the opportunity to co-lead initiatives for location-wide connectivity and events, fostering a cohesive community. It is a hands-on position that requires a balance of on-site presence to ensure smooth operations and project management skills to support and implement continuous improvement initiatives for the office and the team. Additionally, you will work with our ticketing tool to manage colleague requests, maintain personal key performance indicators (KPIs), and help the team achieve their performance goals.
The ideal candidate for this role should be flexible and capable of working in a dynamic environment with a strong focus on customer satisfaction. You will often need to think creatively to solve daily challenges and provide alternative solutions. Balancing multiple priorities and projects independently is essential, and you should thrive in a fast-paced, ever-changing environment.
Multitasking is a valuable skill in this role, as you will be managing various activities, people, and projects simultaneously. Effective time management and attention to detail are crucial. Additionally, the ability to effectively communicate and collaborate with people and vendors is key to success in this role.