Office Support/Claims Assistant

at  Trinity Exteriors Inc

SALARY RANGE $46,000-$50,000

We are looking for a dedicated customer-focused Administration Assistant to join Trinity Exteriors! Our Claims Support Office Assistant is an integral part of our operations providing support through various departments.
Trinity Exteriors is on a journey to revolutionize the home improvement industry by providing best-in-class experiences to its customers, partners, and employees. With great people, great communication, and great craftsmanship, we take the worries away! Come join our team and make a difference!

Responsibilities:

• Provide excellent customer service.
• Support various departments.
• Assist with appointment setting.
• Communicate with customers over the phone, email, and chat.
• Work with the Claims Department to obtain claim information for customers.
• Update contract worksheets.
• Assist with the mortgage check process for customers.
• Other duties as assigned.

Qualifications:

• 3+ years of administrative experience.
• Insurance claim experience is a plus.
• Professional and customer-focused demeanor.
• Outstanding customer service experience over the phone.
• Ability to organize and manage multiple tasks.
• Attention to detail with meticulous accuracy in identifying errors.
• Excellent computer skills (MS Office 365, Google Workspace).
• Strong MS Excel and ad hoc reporting experience.
• Ability to work well within a team environment.
• Willing to undergo a background check.

Benefits:

• Health Insurance
• Dental Insurance
• 401(k) (employer match)
• Vision Plan
• Paid Time Off

Preferred Abilities/Knowledge: Computer, MS Office, Microsoft Excel, PowerPoint, Google Workspace, Phone Customer Service, Construction, Insurance, Detail-oriented, Database, Calendar, Adaptability, Time Management.
Our 17 years of success have been built upon quality products, expert installation of roofing, siding, gutters, and window products, and most importantly, an amazing team of committed and successful individuals dedicated to customer service

• Provide excellent customer service.
• Support various departments.
• Assist with appointment setting.
• Communicate with customers over the phone, email, and chat.
• Work with the Claims Department to obtain claim information for customers.
• Update contract worksheets.
• Assist with the mortgage check process for customers.
• Other duties as assigned