Officer, Centre Support

at  NTUC First Campus Cooperative Ltd

Job no: 515566
Work type: Full Time
Categories: Centre Support Positions, Singapore - East, Corporate Positions
Provide effective office admin support to about 8 centres. Responsible for answering enquiries and providing accurate information to the customers via the phone and email.

JOB REQUIREMENTS:

GCE ’O’ level holder and above
Min 2 years relevant experience in administrative support
Prior experience assisting parents with subsidies matters in a childcare centre setting would be advantageous
Detail oriented and willingness to learn and good customer service attitude and team player
Advertised: 18 Apr 2024 Singapore Standard Time

1. Administrative Support
   Support the centres with data entry of child transactions into SkoolNet and CMS. This will include:
   Child Transactions: Enrolment, Withdrawal, Transfer, Notification of Change, Special Approval, Student Pass Application, Promotion of Children
   Purchases: Uniforms and Mattress covers (SUG cases), Field Trips, Late Fine, K2 Graduation, DSP, etc
   Finance Related: Status of GIRO applications, Invoice Checks
   Subsidy Applications in CMS for all new and existing cases
   Update of School Fees Changes in CMS at child level (yearly)
   Update of Vacancy Status in both Skoolnet and CMS and checking and removal of Staff discount in Skoolnet for staff who has resigned
   Retrieval of documents for audit purpose
   Handles queries from existing and new parents and provide support whenever needed
   Liaise with both external and internal stakeholders such as ECDA subsidy officers, licensing officers, financial assistance officers to facilitate and resolve enrolment and subsidy/financial assistance application issues.
2. Financial Assistance Support and Reconciliation
   Determine if parent qualify for Financial Assistance
   Offer the correct form of assistance and guide parents on the documentations needed
   GSII Reports (Subsidies)
   Follow-up on discrepancies for any over-payment or under-payment of subsidy in CMS and subsidy adjustments in Skoolnet
3. Calls/Email/SMS
   Handle calls/emails/sms enquiries from existing and new parents
   Direct emails requiring special attention to relevant parties and ensure that they are followed up accordingly
4. Any adhoc duties assigned e.g. assist to buddy new staff when required