Officer, Financial Markets & Treasury

at  Westpac Institutional Banking

48682 OFFICER, FINANCIAL MARKETS + TREASURY

• Full time | Permanent Opportunity
• Kent St, Sydney location
• Hybrid working model – Kent St & WFH

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At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply . If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .

• Daily Operational processing ensuring that all payment, confirmation, reconciliation, and investigation obligations have been met and that customer service levels are maintained at the highest level.
• Central Operational contact for loan markets or trade related queries. Responsible for owning the investigation and providing a resolution to both internal and external clients.
• Appropriate escalation to Supervisor and Manager of BAU issues
• Ensure accurate checklist completion and escalation of any items that are not actioned daily.
• Work closely with Shift Peers to ensure effective physical daily handover of work between Shifts 1 (Sydney), 2 (London) and 3 (NY) to support the seamless transition between shifts and the effective running of the 24-hour global operation
• Actively and positively engage in ‘huddles’ and formal team meetings.
• Ensure inputs into Active Operations Management (AOM) and Error Capture (IORAF) platforms are timely, consistent, and accurate.Proactively partner with Trading, Sales Desks and Relationship Managers to achieve the best outcomes for our customers.